This job ad has been posted over 40 days ago...
2
applicants
Opening on Technical Support Specialist
at Macher TechnoConsults in Bengaluru
Greetings from Macher Technoconsults
Macher Technoconsults is a HR solutions provider based at Hyderabad with technical expertise in Assessments, HR Process & Strategies, RPO's and Training & Development. Macher Technoconsults is founded by proven management professionals to cater to the Dynamic Human Resource requirement, to the various sectors of the Industry.
We have an immediate opening with one of our esteemed client.
Exp : 1 to 5 yrs
Shift timings : 24/7 shifts
Location : Bangalore
Salary Package : 3.5lacs to 5.5lacs(depend on Exp)
Job description
Provide Technical Support for a client, who is a Leader in Back up and Recovery Solutions for their Global Enterprise customers in a 24X7 environment
The Backup and Recovery application will be installed either on Windows /Linux/Unix servers ( You will be responsible for Application level issues)
You will be responsible to provide Enterprise technical support for Installation, Configuration and administration related issues
The Job involves resolving cases 95%, and escalate cases which are complex in nature, which come to support through Phone, Chat, and Email
Excellent Troubleshooting, and Customer handling skills are paramount, as you will be working with customers who are in a corporate and Small medium business environment
Ability to collaborate, and troubleshoot in a Linear and logical way, adhering to the Process SLAs
Good working knowledge of VM set up, and deployment
You would be interacting with IT administrators of client organizations in majority of the cases who would have performed basic trouble shooting tasks before reaching out.
An average customer case would take 7 days to close , would involve some back end research and 2-3 interactions with the customer.
Providing Support on licensing issues which are non-technical in nature
If you are interested with this opening, revert back with your updated resume along with the following details.
Full Name:
Total Exp:
Relevant Exp:
Current CTC:
Exp CTC:
Notice Period:
Relocation: Yes/ No
Highest Qualification/Passed out Year:
Current Organization:
Thanks & Regards,
Rajesh Reddy.G
Sr. IT .Recruiter
Macher TechnoConsults
#8-2-248/A/5/27, Road No: 3,
Banjara Hills, Opp Road to Times office
Hyderabad - 500 034
Email: rajeshreddy@machertech.com
www.machertech.com
040 - 44181917
09666556607
Macher Technoconsults is a HR solutions provider based at Hyderabad with technical expertise in Assessments, HR Process & Strategies, RPO's and Training & Development. Macher Technoconsults is founded by proven management professionals to cater to the Dynamic Human Resource requirement, to the various sectors of the Industry.
We have an immediate opening with one of our esteemed client.
Exp : 1 to 5 yrs
Shift timings : 24/7 shifts
Location : Bangalore
Salary Package : 3.5lacs to 5.5lacs(depend on Exp)
Job description
Provide Technical Support for a client, who is a Leader in Back up and Recovery Solutions for their Global Enterprise customers in a 24X7 environment
The Backup and Recovery application will be installed either on Windows /Linux/Unix servers ( You will be responsible for Application level issues)
You will be responsible to provide Enterprise technical support for Installation, Configuration and administration related issues
The Job involves resolving cases 95%, and escalate cases which are complex in nature, which come to support through Phone, Chat, and Email
Excellent Troubleshooting, and Customer handling skills are paramount, as you will be working with customers who are in a corporate and Small medium business environment
Ability to collaborate, and troubleshoot in a Linear and logical way, adhering to the Process SLAs
Good working knowledge of VM set up, and deployment
You would be interacting with IT administrators of client organizations in majority of the cases who would have performed basic trouble shooting tasks before reaching out.
An average customer case would take 7 days to close , would involve some back end research and 2-3 interactions with the customer.
Providing Support on licensing issues which are non-technical in nature
If you are interested with this opening, revert back with your updated resume along with the following details.
Full Name:
Total Exp:
Relevant Exp:
Current CTC:
Exp CTC:
Notice Period:
Relocation: Yes/ No
Highest Qualification/Passed out Year:
Current Organization:
Thanks & Regards,
Rajesh Reddy.G
Sr. IT .Recruiter
Macher TechnoConsults
#8-2-248/A/5/27, Road No: 3,
Banjara Hills, Opp Road to Times office
Hyderabad - 500 034
Email: rajeshreddy@machertech.com
www.machertech.com
040 - 44181917
09666556607
Published at 05-09-2010
Viewed: 457 times
Viewed: 457 times