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Job Summary (PUNEJOBS@REDHAT.COM)

Primary responsibilities include assisting with highly technical support requests from our enterprise customers around globe via web ticketing system, while maintaining an extremely high level of customer satisfaction.

Specific Duties/Primary Responsibilities:

• Perform initial or secondary investigation and respond to web cases.
• Gathering information for each issue.
• Carrying out the necessary research.
• Providing analysis to fully understand the issue.
• Proposing workarounds if appropriate.
• Proposing and discussing fixes, providing advice and educating customers.
• Interfacing with engineering, product management and support management when necessary in order to prioritize customers’ requests.
• Incorporating your findings in Red Hat’s knowledge base.
• Should be comfortable working in Shifts & handle phone calls when ever required.

Job Requirements

Required Technical Skills & Professional Experience:

• Two or more years of commercial Linux experience (5+ for senior) in the enterprise sector – configuration, troubleshooting, debugging, etc.
• Linux system administration experience.
• Good theoretical knowledge of networking, UNIX-like services and concepts.
• Advanced application debugging knowledge.
• Basic kernel debugging and tuning knowledge.
• Strong troubleshooting skills and a passion for problem solving and investigation.
• Strong Customer focus and service orientation.
• Ability to work with conflicting priorities and able to use initiative to develop solutions.
• Previous knowledge of support systems and tools.
• Solid understanding of Open Source technologies and technical support environments.
• Software development/programming experience is preferred.
• Scripting abilities preferred (Perl/Python/Bash).
• Knowledge of enterprise storage solutions and clustering.
• Knowledge of enterprise database solutions.
• Prior participation in open source software projects is preferred.

Preferred Education:

• IT degree or equivalent experience in the enterprise IT sector

• RHCE or other Linux certification is preferred.

Email your latest resumes to PUNEJOBS@REDHAT.COM