applicants
Technical Support Representative for Web Hosting Company
at HostMacro Web Services in Chennai
HostMacro Web Services is seeking dedicated and motivated employees looking for a career in customer service / technical support on Web Services.
Position: Technical Support Representative
Job Description:
1. Front line support via live chat and telephones.
2. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
3. Provide technical support for level one escalation issues via helpdesk.
4. Performs miscellaneous job-related duties as assigned.
Required Skills:
- Good written and verbal communication skills in the English language.
- Knowledge of FTP, DNS, cPanel/ WHM, Plesk Control Panels preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
Experience Not Necessary, Freshers are most welcome.
Complete Training will be provided.
Good to Have
- Interest in Internet Browsing, Exploring.
- Some Knowledge on Web Services.
Educational Qualifications:
Any Degree with Good Computer and Internet Knowledge.
Contact :
Karthik Kumar
HostMacro Web Services
No.119 First Floor, T.H.Road,
Kaladipet, Thiruvottiyur,
Chennai – 600019.
91-9171717567
career@hostmacro.com
www.hostmacro.com
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